Professional training and certification
Solutions for the Digital age 

ITIL 4, COBIT5, PRINCE2, DevOps, Agile and Scrum certifications

ITIL4 Foundation certification

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

ITIL 4 training za

Target Audience

Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation, including: IT Management, IT Support Staff, IT Consultants, IT Process Owners, IT Developers, Service Providers, System Integrators.

IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

Main subjects

Key concepts
Guiding principles
The four dimensions of service management
The ITIL service value system
ITIL management practices and processes

DevOps Foundation certification

Coming soon

DevOps training

Target Audience

Coming soon

Main subjects

Coming soon

DevOps Professional certification

This EXIN DevOps Professional certification has been designed to give IT professionals background knowledge and understanding of essential DevOps practices. Created as a stepping-stone to the EXIN DevOps Master certification, this certification looks at the Three Ways, the good habits of change control and maintaining security compliance.

DevOps training
DevOps training

Target Audience

DevOps Professional is ideal for professionals who are working in a DevOps environment. This includes DevOps engineers, Agile scrum practitioners, Lean IT professionals, software or website developers and project managers.

Main subjects

DevOps Adoption
The First Way: Flow
The Second Way: Feedback
The Third Way: Continual Learning and Experimentation
Information Security and Change Management

Agile Scrum Foundation certification

Agile Scrum Foundation offers professionals a unique certification that combines agile service management techniques and scrum development frameworks. The exam tests candidates on their understanding of key concepts and their application.

Agile scrum foundation training

Target Audience

Agile Scrum Foundation is designed to test a professional's fundamental understanding of agile and scrum methodology. It is especially useful for those leading or participating in projects. This certification is especially interesting for professionals who work in areas including project management, software development, IT service management and business management.

Main subjects

Agile Way of Thinking Scrum practices Scrum Planning and Estimation Monitoring Scrum Projects Advanced Scrum Concepts

Agile Scrum Master certification

The EXIN Agile Scrum Master is a unique certification that combines agile methodologies and scrum practices with practical assignments. It tests the competences required to facilitate, coach and enable a cross-functional team as a Scrum Master.

Agile scrum master training

Target Audience

The Agile Scrum Master is aimed at managerial professionals in the fields of IT project management, software development, business management and IT service management. Scrum methodology and agile project management are also increasingly being adopted in other areas to enable all kinds of teams.

Main subjects

Agile Way of Thinking
Scrum Master Role
Agile Estimating, Planning, Monitoring and Control
Complex Projects
Adopting Agile

Agile Scrum Product Owner certification

Agile Scrum Product Owner tests a candidate's skills and knowledge of the Agile framework and Scrum methodology specifically with the role of Product Owner in mind. This certification focuses on adopting Agile or Scrum in the workplace and taking on the role of Product Owner.

Agile scrum master training
Agile training

Target Audience

Agile Scrum Product Owner focuses on bringing value to the customer and value for the business, through Agile project management techniques. This certification is especially suitable for professionals working in the areas of project management, software development, IT service management and business management.

Main subjects

Agile Way of Thinking
Product Owner role
Managing the Product Backlog
Complex Projects
Adding Value

AgilePM Foundation and practitioner combined certification

The AgilePM® course and associated certification are targeted to project managers and project participants who want to be agile.  AgilePM® provides proven scalability and the ability to work with corporate management processes, supported by a track record of success over more than 20 years in IT and non-IT projects.

An AgilePM® certification allows candidates to develop gain an understanding of agile and the ability to apply relevant project management methods, leading to successful agile projects. You would also be able to tailor projects to different situations, improve business/stakeholder engagement and involvement with projects and improve time-to-market, feedback whilst ensuring effective controls are in place to ensure project success.

AgilePM training za

Target Audience

Project managers and project participants who want to be agile

Main subjects

What is Agile? Agile Project Management – principles Roles and Responsibilities The Agile PM process and products, methods and techniques Project communication Prioritisation and time boxing Project control Requirements definition and estimating Agile planning

 

PRINCE2 certification

PRINCE2® ( PRojects IN Controlled Environments) is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management.

Prince 2 training za

Target Audience

The course is aimed at project managers and aspiring project managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel) and operational line managers/staff.

Main subjects

Principles Themes Processes Tailoring PRINCE2

Praxis Project Management certification

Fully optimise all aspects of project, programme and portfolio delivery with the free, community driven Praxis Framework.

Combining the four pillars of effective project delivery; Knowledge, Method, Competency and Capability. Praxis is the first framework to integrate projects, programmes and portfolios into a single guide.

By covering the full breadth of guidance needed for effective project management within a single framework, Praxis is the most efficient means of delivering projects and programmes.

Prince 2 training za

Target Audience

  • Practising project or programme managers
  • Project or programme team members wishing to become managers
  • Individuals interested in a career in project or programme management
  • Individuals pursuing the Praxis Framework Practitioner certificate
  • Business Change Managers
  • Administrative Support, (for example e.g. Project and Programme Office personnel)

 

Main subjects

  • Characteristics and context of a project and a programme and the benefits of effective project and programme management.
  • Purpose of the Praxis Framework, the project and programme roles, documents and functions, and their use in the Praxis process models.
  • Goals and activities within the Praxis Frameworks process models and how they interface.
  • Importance and goals of interpersonal skills in the project and programme environment, and their recognised models.
  • The relationships between the roles, documents, functions, techniques and processes.
  • How to apply the roles, functions, techniques and processes to a project and programme scenario.
  • How to create and assess project and programme documents for a given scenario.

 

Lean IT Foundation  certification

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behaviour, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods.

Lean IT training

Target Audience

Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification.

 

The principles underlying the Lean philosophy

  • The importance of understanding and delivering customer value
  • The way Lean looks at processes and the waste within them
  • How to measure performance and the key determinants of performance
  • What the organizational requirements are when implementing Lean, including the use of visual management tools
  • Which behavior and attitude is necessary for Lean to be successful within an IT organization
  • The DMAIC problem-solving model
  • How these Lean principles can be applied within an IT organization

Lean IT Kaizen certification

Kaizen is the Japanese word for continuous improvement using small incremental changes. It translates as change for the better. Kai means change, Zen means for the better. Kaizen is an approach for solving problems and forms the basis of incremental continual improvement in organizations. A problem is a difficulty that has to be resolved or dealt with. When applied to the workplace, Kaizen means continuous improvement involving everyone, managers and workers alike, every day and everywhere, providing structure to process improvement.

Lean IT training

Target Audience

The Lean IT Kaizen is someone who is involved with a Lean improvement project that could be at any level of the IT organization, in any 'department'.

 

The Lean Kaizen course

  • The course learning objectives are focused on building on the learning objectives from the Lean IT Foundations to provide specific skills based training to IT professionals responsible for facilitating Kaizen improvement events.
  • The course uses the Six Sigma DMAIC improvement model leveraging the Lean A3 tool as the basis for progressively completing a full improvement proposal.
  • Practical skills and application of learning outcomes will be demonstrated by each student developing through the completion of an A3. Participants can choose to either use a common case study or use one from their own experience.

Lean IT Leadership certification

Lean IT Leadership builds on the basic knowledge acquired through the Lean IT Foundation. Lean IT Leadership focuses on ensuring that people fulfilling a leadership role within a Lean IT organization know what they need to do to help to develop it to a Lean IT organization. The role may be carried out in a formal or informal capacity. People following the Lean IT Leadership curriculum can benefit substantially from first understanding the Lean IT Kaizen role. One of the core tasks of Lean IT Leadership is driving and teaching continuous improvement, and the tools for this task are discussed in detail in the Lean IT Kaizen.

Lean IT training

Target Audience

The Lean IT Leader is someone who is committed to ensuring that the IT organization embraces Lean principles and operational excellence as its way of operating, and can be at any level of the organization in any 'department'.

 

The Lean IT Leadership course

  • The course learning objectives are focused on building on the learning objectives from the Lean IT Foundation to provide a specific Lean leadership development training for IT professionals in a leadership role, both formal (i.e. managerial) and informal.
  • The course will make use of the Lean A3 tool as the basis for progressively investigating all aspects of Lean IT Leadership. The aim is to ensure that each participant gains a detailed view of their personal Lean IT Leadership development by the end of the course.
  • Application of learning outcomes will be demonstrated by each student through the completion of an A3. Validate the creation of the A3 as part of the class outcomes.

COBIT5 Foundation  certification

The COBIT 5 foundation course aims to ensure that candidates have sufficient knowledge and understanding of guidance provided in COBIT 5 to be able to understand the Governance and Management of Enterprise IT, create awareness of the need for the enterprise Governance of IT with their business executives and senior IT Management and make a basic assessment of the current state of their Enterprise IT and identifying how COBIT 5 implementation would benefit the organisation.

 

COBIT Foundation training

Target Audience

The target group of the COBIT 5 Foundation course include, but are not restricted to:

  • Business managers and executives
  • Business consultants
  • Business process owners
  • Business and IT auditors, quality and risk managers
  • Program and project managers
  • Information security practitioners
  • IT executives, managers & team leaders
  • IT consultants
  • IT process owners

Main subjects

  • Overview or COBIT 5
  • 5 COBIT 5 Principles
  • Implementing COBIT 5
  • Process Capability Model
  • Mapping enterprise goals to IT goals & practices
  • 7 COBIT 5 Enablers
  • COBIT 5 & other frameworks & standards

COBIT5 Implementation certification

The COBIT 5 Implementation course teaches a practical understanding of how to apply COBIT 5 to specific business problems, pain points, trigger events and risk scenarios within the organization. Learn how to effectively implement and apply COBIT 5into your enterprise or how you can integrate components into client initiatives.

Attendees will walk away with an appreciation of how to effectively implement and use COBIT 5 for different organizational and or client scenarios.

 

COBIT implementation training

Target Audience

The target group of the COBIT 5 Implementation course include, but are not restricted to:

  • IT specialists who want to learn how to implement COBIT 5
  • IT Management who want to get an appreciation of how to use COBIT 5 for their project and programme initiatives.
  • Project & Programme managers who want to add COBIT 5 Implementation to their experience.
  • Consultants who want to be able to implement COBIT 5 at their clients.

 

Main subjects

  • Introduction and revision of COBIT 5 Foundation principles
  • Positioning the Governance of Enterprise IT
  • Starting an GEIT implementation
  • Phase 1 - Initiate the programme
  • Phases 2 & 3 – Defining problems and opportunities
  • Phases 4 & 5 – Plan and execute plans
  • Phases 6 & 7 – Realise benefits & continually improve

COBIT5 Assessor certification

The COBIT 5  Assessor course provides methods to help guide implementation activities and is supported by several case studies.

Attendees will learn how to perform a process assessment and how to analyse the results to provide a clear determination of process capability. Attendees will also learn how these results can be used for process improvement, measuring the achievement of current or projected business goals, benchmarking, consistent reporting and organizational compliance ultimately driving value to the business.

 

COBIT assessor training

Target Audience

The target group of the COBIT 5 Assessment course include, but are not restricted to:

  • Internal & external Auditors who want to add process capability assessments to the scope of their audits.
  • IT auditors who want to add process capability assessments to the scope of their audits.
  • Consultants who want to be allowed to perform independent process assessments on behalf of their clients. 

 

Main subjects

  • Introduction and review of COBIT 5 foundation
  • Roles and responsibilities
  • Initiation if the assessment
  • Scoping
  • Planning and briefing
  • Data collection
  • Data validation
  • Process attribute rating
  • Assessment reporting
  • Performing a self-assessment

FitSM Foundation Level certification

FitSM is a free and lightweight standards family aimed at enabling effective IT service management in the broadest range of organisations. The main goals of FitSM are:

  • Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
  • Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios.
  • Provide solutions which can be efficiently implemented in organisations ranging from SMEs and start-ups through to large enterprises.
  • Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary.

Target Audience

All individuals involved in the provisioning of (federated) IT services.

Candidates who wish to progress to advanced level of the qualification and certification scheme

 

Main subjects

Basic IT service management concepts and terms (based on FitSM-0)

Purpose and structure of FitSM standards and their relationship to other standards

Process framework underlying FitSM

Requirements defined in FitSM-1

 

FitSM Service Planning and Delivery (SPD)

 

Target Audience

Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services.

Candidates who wish to progress to expert level of the qualification and certification scheme

FitSM Service Operation and Control (SOC)

 

Target Audience

Individuals aiming to fulfil a coordinating role in the ITSM processes related to the operation and control of IT services.

Candidates who wish to progress to expert level of the qualification and certification scheme

FitSM Expert Level certification

 

FitSM training

Target Audience

Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services.

Candidates who wish to progress to expert level of the qualification and certification scheme

VeriSM certification

VeriSM™ is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes.

VeriSM™ supports organizations to succeed in the world of digital services, using all organizational capabilities, from IT to Marketing and Finance to Customer Service, in order to deliver value.  

VeriSM training za

Target Audience

Agile Scrum Product Owner focuses on bringing value to the customer and value for the business, through Agile project management techniques. This certification is especially suitable for professionals working in the areas of project management, software development, IT service management and business management.

Main subjects

Agile Way of Thinking
Product Owner role
Managing the Product Backlog
Complex Projects
Adding Value

Service Desk Analyst  certification

For most organisations the Service Desk is their primary means of contact with customers and users and the perception that these parties have of the organisation is often based on their interaction with the service desk. Are you a service desk professional seeking professional development and recognition of your skills? Then the Service Desk Institute's (SDI's) professional certifications are for you. These industry-proven and internationally recognised certifications can help you get ahead throughout your IT support career. The certifications are based on the SDI Professional Standards. These professional standards set out clear definitions for key service desk roles and provide the basis of all SDI training and exams. The SDI certifications provide candidates with a structured IT service and support career path and progression route.

The Service Desk Analyst course is a 3 day training course which leads to the Service Desk Analyst qualification. The course encourages delegates to participate in group exercises and discussions where they will identify the roles and responsibilities of a Service Desk.

SDI Analyst training

Target Audience

Aimed at service desk and support analysts with at least 9 months experience in an IT service and support environment. Training and certification provides essential development and a recognized certification.

 

Main subjects

  • Roles and responsibilities
  • Relationship management & team work
  • Effective communication skills and competencies
  • Problem solving practices & techniques
  • Effective rapport and conflict management skills
  • Effective processes management & documentation
  • IT Service Management 
  • Quality assurance activities, customer satisfaction surveys and metrics
  • Tools and technologies (basics of PBX, ACD and IP telephony, CTI, self-service and self-healing technology)

Service Desk Manager certification

Being an effective Service Desk Manager requires a broad range of skills and capabilities, including but not limited to:

  • People & communication skills
  • Operational and logistical management skills
  • Financial management skills, and
  • Managerial, measurement and reporting skills

The SDI Manager course prepares service desk managers for the challenges faced in this role.

SDI Manager training

Target Audience

Designed for both new and experienced service desk managers, team leaders and supervisors with between 3 and 5 years’ experience of the service desk environment.

IT operations managers and team leaders will also benefit from attending this course.

 

Main subjects

  • Roles and responsibilities
  • Relationship management & team work
  • Effective communication skills and competencies
  • Problem solving practices and techniques
  • Effective conflict management skills and building rappor
  • Establishing effective for processes and procedures for call handling and documentation
  • IT Service Management
  • Quality assurance activities, customer satisfaction surveys and metrics
  • Tools and technologies (basics of PBX, ACD and IP telephony, CTI, self-service and self-healing technology)
  • Staff recruitment, retention and development
  • Leadership and management
  • Stress management

ISO 27001 certification

ISO/IEC 27001 is an international standard that provides the basis for effective management of confidential and sensitive information, and for the application of information security controls.

ISO/IEC27001 provides organizations with a structured approach to information security management to enable them to secure their information assets. It also enhances information security through adoption of best practices and provide a competitive differentiator for organizations when tendering for business and contracts (enhance reputation for the secure management of confidential and sensitive information) by demonstrating compliance with an internationally recognized standard and the ability to satisfy customer security requirements. 

 

ISO 27001 training za

Target Audience

This qualification is aimed at those who are:

  • Working to implement or maintain an ISMS within an organization
  • Required to audit an ISMS and are required to have a basic understanding of the standard
  • Working within an organization with an ISMS, whether the organization is already certified or is considering certification to ISO/IEC 27001.

Main subjects Foundation Level

  • Introduction, background and definitions
  • Relationship with other standards
  • The Information Security Management System (ISMS)
  • Information security controls and the statement of applicability
  • Achieving certification

Main subjects Practitioner Level

  • Introduction and background
  • Objectives and status of ISO/IEC27000 family
  • Preparing for an Information Security Management System (ISMS)
  • Planning and operating the Information Security Management System (ISMS)
  • Planning and operating the Information Security Management System (ISMS)
  • Information security controls

ISO 20000 certification

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management.

The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services.

ISO/IEC20000 helps organizations to establish an on-going culture of improvement and learning providing a target to achieve and maintain. This leads to continual improvement in the quality of IT services provided and increased business and customer confidence in the service provider and their ability to deliver.

It helps to ensure that organizations focus on the implementation of a set of integrated processes and solutions that are appropriate, suitable and effective in meeting the needs of the business processes, the customers and the users they serve, and increase the rate of change and the productivity of staff and the use of their skills and expertise.

ISO/IEC 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library (ITIL) best practice framework. All APMG ISO/IEC 20000 qualification levels are recognised as complementary to the official ITIL qualification scheme.

ISO 20000 training za

Target Audience

This qualification is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard.   It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.

Main subjects Foundation Level

  • Introduction and background
  • Scope, usage, terms, definitions
  • Overall management system
  • ISO/IEC 20000 processes
  • ISO/IEC 20000 processes (continued)
  • Guidance for organisations, applicability and scope
  • Achieving and maintaining ISO/IEC 20000 certification

Main subjects Practitioner Level

  • Use of ISO/IEC20000-2
    • Service Management System
    • Managing new and changed services
    • Service Delivery processes
    • Relationship processes
    • Resolution processes
    • Control processes
    • Organisations involved in ISO
    • Sample exam

 

Online courses

We have launched a new on-line platform for self-study courses. New courses will be added in due course. Courses from other providers will also be listed. Visit the online portal.