Cancellation (refund) Policy

Course attendance cancellation Policy

Candidates have the right to cancel their attendance to any course on condition of the following:

  1. No charge, provided that the cancellation is made by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or the person that accepted the booking at least 48 hours before commencement of the course.
  2. If cancellation is made less than 48 hours prior to the commencement of the course the candidate will be liable for a cancellation fee of 50% of the full cost of the course.
  3. If a candidate cancels once training has commenced, they will be liable for the full fee.

Writing and exam cancellation Policy

Candidates have the right to cancel their attendance to any course on condition of the following:

  1. No charge, provided that the cancellation is made by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or the person that accepted the booking at least 48 hours before commencement of the course.
  2. If cancellation is made less than 48 hours prior to the commencement of the course the candidate will be liable for a cancellation fee of R600.00 (Six Hundred South African Rand).
  3. If a candidate cancels once exam has commenced, they will be liable for the full fee.

Order for course materials cancellation Policy

Printed course materials

If the order being cancelled is for printed materials, the following rules shall apply:

  1. Printing of material has not commenced – the order can be cancelled at no cost.
  2. If material has been printed, but were not delivered yet – the client is liable for 25% of the invoiced cost.
  3. If the material has been delivered – the client is liable for 100% of the cost.

Electronic course materials (DRM eBooks)

If the order being cancelled is for printed materials, the following rules shall apply:

  1. If the books were not loaded on the VitalSource platform yet – the order can be cancelled at no cost.
  2. If the books were loaded on the Vital Source platform but the coupons were not issued yet, an amount of US$5.00 per set of materials will be charged.
  3. If the Coupons were issued, the customer is liable for the invoice in full.