ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organisations use IT to realize business change, transformation and growth.
The ITIL® 4 certification scheme provides a tiered and role specific and focused certification scheme, and the foundation model is a prerequisite for all further training.
The latest version of ITIL now not only considers tried and tested best-practices but are now aligned with practices like Lean, Agile and DevOps.
The framework was also updated to cater for new advances in technology, notably, IoT and the Cloud.
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