VeriSM™ is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes.
VeriSM™ supports organizations to succeed in the world of digital services, using all organizational capabilities, from IT to Marketing and Finance to Customer Service, in order to deliver value.
VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.
- The Service Organization
- Service Culture
- People and Organizational Structure
- The VeriSM™ Model
- Progressive Practices
- Innovative Technologies
- Getting Started
A comprehensive overview of the framework can he viewed here: https://vimeo.com/237738964
The VeriSM Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM in an organization. Those certified as VeriSM Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff. They are able to translate strategic direction into a successful operating environment.
Middle and senior managers from all business disciplines, who are tasked with the execution of strategy, the operation of business functions that form part of the enterprise’s value chain and the design and use of a Management Mesh.
Consultants and coaches, who will assist an enterprise with the implementation of VeriSM and the planning, building and execution of the VeriSM model and Management Mesh.
Junior managers, who aspire to fulfil any of the above roles.
- A digital world
- Digital leadership and structure
- Transformation techniques
- Governance and strategy
- Applying VeriSM
- Promoting VeriSMTM
VeriSM™ Leader will follow in 2019.
VeriSM™- A service management approach for the digital age ia available from Van Haren Publishing soon